15th NOVEMBER 2024
Important Announcement regarding changes to our pricing starting on December 1st 2024.
Dear Clients,
We’re reaching out to inform you of an important update regarding our pricing structure. Due to the recent budget announcement, which will have a huge impact on small business like ours, and having (frustratingly) passed the VAT threshold we unfortunately need to make some price adjustments sooner than we had anticipated.
Starting on December 1, 2024, we will be implementing a price increase across all of our services. This decision has not been easy (in fact, it’s caused many sleepless nights for us all!) but it’s become absolutely necessary to ensure we can continue to run our professional business and maintain the high standards of service you’ve come to expect from us.
As many of you know, we are committed to providing a fully professional, fully insured, skilled and convenient service. Unlike businesses that operate out of informal settings, we really do strive to create a safe, professional and comfortable environment for both your pets and our team. We’ve invested heavily in ensuring our premises and skill sets meet all required standards, our equipment is properly maintained and up to date, and we provide ongoing training for our staff to keep them up to date with the best grooming practices and safety procedures.
That said, like many small businesses, we continue to face rising costs. In the last few years, the increases have been particularly challenging, including higher National Insurance contributions, significant increases to minimum wage levels, rising insurance costs, and maintenance of our professional-grade equipment. Additionally, expenses such as our salon’s waste collection, product costs (including shampoo and other grooming supplies), electricity, and VAT registration have all put significant pressure on our financial stability.
We’ve worked hard to absorb as many of these costs as possible, but unfortunately, they’ve reached a point where a price adjustment is necessary.
We’re doing everything we can to remain as affordable and competitive as possible during these extremely tough times and we are still confident that we will be, even with the price adjustment. We sincerely hope that one day, the economic pressures will ease, and we can return to more “typical” annual price adjustments. However, for now, we must pass on some of these unavoidable costs to keep the business sustainable.
We completely understand if this change impacts your decision to continue using our services, though we would be very very sad to lose any of our valued clients. We are providing this with as much notice as absolutely possible.
We truly appreciate your understanding and your continued support during these difficult times. We ask for your understanding and support during this transition, especially with our dedicated team, who will need time to adjust to the new till system and learning and understanding the VAT charges. We appreciate your patience over the coming months as they learn and adapt.
We thank you for remaining such wonderful and loyal clients.
In brighter news, we have some exciting plans for 2025 that we can’t wait to share with you all.
We are also aware that there have been some delays with our teeth cleaning service, but don’t worry—it’s still on the way! 🪥We look forward to offering that and many other new services in the upcoming year. 🥳
If you have any questions, please don’t hesitate to reach out. We are always happy to help!
Kind regards,
Katie and Kieran and team.
Groom for Improvement
Want to get in touch? Contact us 📧➡️[email protected]